Category: Info

Mobile number portability

The long-awaited mobile number portability finally became reality on Wednesday, empowering consumers to change providers conveniently

1.To begin with, you need to generate UPC (Unique Porting Code) by sending SMS to 1900. UPC is an alphanumeric code allocated, upon request, by a mobile operator to its subscriber for t…he purpose of facilitation of porting of his/her mobile number to another operator.

• SMS to be sent : PORT <your Mobile Number> to 1900. Operator SMS charges will be applicable.
• Eg. SMS PORT 9812345678 to 1900

2.After sending SMS to 1900, you will receive UPC (Unique Porting Code) as a SMS from 1901 giving 8 digit alpha-numeric Unique Porting Code (UPC) and UPC expiry date in MM/DD/YYYY format

3.Visit your nearest desired new mobile service provider outlet / showroom

4.Fill Mobile Number Porting (MNP) form providing details like
• Current Mobile Number
• Current Operator name
• UPC code

5.Submit Address & Id proof documents, self-attested photo and last bill copy of postpaid connection (if applicable) along-with filled MNP form and Customer Agreement Form.

6.Buy the new MNP SIM card from outlet / showroom. SIM charges, talktime value and porting charge are non-refundable in the event of cancellation / rejection of port-in request.

8.The new mobile operator will send a SMS on your old/existing operator’s SIM (existing connection) intimating about the porting date and time, i.e. the date and approximate time till when you can continue to use your existing operator’s SIM card.

8.There will be a 2-hour ‘no service period’ which will begin after the porting time as given above. The ‘no service period’ will be between 12 midnight to 5 am during which your mobile service will not be active on any SIM. All efforts will be made to ensure that this ‘no service period’ causes minimum inconvenience to you.

9.After the ‘no service period’, you can replace your existing operator’s SIM card with the new operator’s SIM card in your handset.

Frequently asked questions -

What is mobile number portability?

Allows subscriber to opt for service provider of his choice but retain his mobile number. The number gets ported to the new provider.

Does it allow a technology switch?

Subscriber can stay with same technology, GSM/CDMA. Also change to CDMA or vice versa. Both post-paid & prepaid subscribers can use it.

How long will it take to port a number?

With in seven working days. Fifteen days in J&K, North-east.

How expensive?

Will cost 19, to be collected by new service provider.

Can you retain your number in another city?

No. You can’t change circles.

How frequently can you switch service providers?

A subscriber must be with a provider for at least three months.